Delete your Valygo Chat account
This page explains how to request deletion of your Valygo Chat account and associated data for the iOS and Android apps published by VALYGO Labs LLC.
How to request account deletion
- Email support@valygo.com from an address you monitor.
- Use the subject line: Valygo Chat account deletion request.
- Include your wallet address (the account identity used in Valygo Chat) and the store you used (Google Play or App Store).
- Optionally include your
.vyoname if you registered one. - We will confirm the request and process deletion of eligible account data.
Valygo Chat uses your crypto wallet as your account — there is no email/password signup. Deleting the Valygo Chat account removes our service records for that wallet; it does not delete your wallet, seed phrase, or on-chain assets.
What we delete
After we verify your request, we delete or irreversibly de-identify the following Valygo Chat service data linked to your wallet, where we control it:
- Account / profile records tied to your wallet in Valygo Chat (including display profile data we store)
- Push notification tokens for your devices
- Published chat encryption public keys / device key directory entries for that account
- Server-held message ciphertext and media objects we retain for delivery, where still stored
- Call signalling / session records we retain for the service
- In-app purchase / Remove Ads entitlement records we store for that wallet (store receipts may still exist with Apple or Google)
- Support tickets you opened that are linked to the deletion request, after we finish processing (or as required for fraud / legal holds)
What we keep or cannot delete
- On-chain data — wallet transactions,
.vyodomain registrations, and other blockchain records are public and permanent by design. VALYGO cannot erase the blockchain. - Legal / safety retention — limited records may be kept if required by law, dispute resolution, fraud prevention, or abuse investigations.
- Aggregated analytics — de-identified statistics that cannot reasonably identify you may be retained.
- Third-party processors — Apple, Google, and advertising partners may retain their own records under their policies (for example Play / App Store purchase history or ad measurement).
- Data on your device — uninstalling the app or clearing app storage removes local chats, keys, and backups on that phone. We cannot wipe another user’s device.
Timing
We aim to complete eligible deletions within 30 days of verifying your request. Some backups or logs may take up to 90 days to fully expire from rotating systems. We will email you when the request is accepted and when processing is complete (when an email is provided).
Delete some data without deleting your whole account
You can ask us to delete specific service data (for example a push token, avatar, or support ticket) without closing the account. Email support@valygo.com with the subject Valygo Chat partial data deletion, your wallet address, and what you want removed.
In the app you can also disconnect your wallet, clear local backups you control, and adjust privacy controls (block / delete conversations on your device). Those local actions do not by themselves erase all server copies.